Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.
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The evaluation you can see above is an overall user feedback score based on all submitted reviews. Viperspin Casino has enough safety measures in place to keep players safe and secure. A valid gambling licence issued by the Curacao Gambling Authority means some laws and regulations are being obeyed at all times. Live casinos are there to recreate the feeling of being at a real-life casino. You will feel as if you are actually at a real casino but from the comfort of your own home. Live games are also available on mobile devices too which is amazing too.
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You further mentioned that you had proof showing your balance at the time your account was closed was much higher but were unable to provide this. We have told Adam we are happy to pay the $2,500 AUD difference which will be $12,500 AUD in total that you have deposited. $10,000 AUD being what you’ve already withdrawn + $2,500 AUD.
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I have withdrawn $10,000 to this date from the winnings and I planned on slowly withdrawing from them as they have a weekly limit withdrawal of $5,000. I have tried to make multiple withdrawals that get knocked back with an error message saying “insufficient account balance”, even though on the withdrawal page it shows my balance “available for withdrawal”. Every day I read about players waiting for more than a few days to pass the verification without a single note from the casino.
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- The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.
- Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse.
- He bets bigger, he bets every day and he withdraws big amounts of money in Australia.
- On the whole, also considering other contributing factors in our assessment, ViperSpin Casino has achieved a Safety Index of 8.2, which is classified as High.
- Not because we think it’s the right way to do it, but because it’s the industry standard, and we cannot penalize all casinos that don’t enforce the ‘one account per player’ rule the way we consider best.
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- As yu can see, every time any player accuses any casino of “being a scam”, we encourage the player to submit the complaint, so the real problem can be detected and investigated.
I have asked them for more information regarding how these accounts have been used, and I am still awaiting a further response. I am not sure why you have received that message, I have received your e-mail and the evidence provided will now be reviewed. I have been with them since June this year and received 2 successful withdrawals recently. Honestly, I’d suggest you to create a complaint in this case. It sounds like they’re unable to provide you the right information.
- Members of our casino review team collect information about customer support and available languages when reviewing online casinos.
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- Because my staff as usual Jovan go above and beyond for our players, however you’re dealing with myself here and a support staff there.
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- The regulator deems this in breach of the country’s Interactive Gambling Act 2001.
- Rather then argue with me, or my team all you needed to do was fix it then your withdrawal could be accepted but you choose to make 7 new posts just going on, and on, and on.
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Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at ViperSpin Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say ViperSpin Casino has a good customer support based on the responses we have received during our testing. Members of our casino review team collect information about customer support and available languages when reviewing online casinos.
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- When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
- In terms of player safety and fairness, ViperSpin Casino has a High Safety Index of 8.2, which makes it a recommendable casino for most players.
- If my winnings amounted smaller than my deposit would Viperspin still refund me all my deposits or will they pay the winnings instead?
- In this review, ViperSpin Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology.
- The Play ‘N Go portfolio has grown significantly over the years, though – today it has more than 300 games in its roster, mostly slots.
- As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.
- Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal.
- You will have to wait a few days for your account to get approval so be patient.
- I explained to both aussieslots and the casino that it would take a few weeks for the new Card to arrive, they said that’s fines “the money will be safe”.
All you are doing is trying to convince people that you are doing the right thing when actually you are keeping the truth to yourselves because you don’t want to pay me. The last time I used this account you will see there was a lot more then 80k in there. My account was approved successfully and happy to prove my identity again to eliminate that excuse. Also Adam, since when does a casino ever decide not to pay someone because they are that concerned about there well-being. I have reviewed your case and will contact the casino to see if I can help. If there’s any relevant communication, please forward it to
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I am still waiting for the requested documents to be sent by the casino. If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned. “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”
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- Yes, ViperWin casino has a good collection of live casino games from Evolution Gaming, Ezugi, Lucky Streak and a number of other vendors.
- The player from Australia complains about the withdrawal fees.
- Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with ViperSpin Casino.
- Decide how much money you want to take out and enter that amount.
- Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end.
You can also find other information related to payment methods such as limits and timeframe for each methods for withdrawal requests. When you sign up for the viperspin affiliate programme, you will start at a commission rate of 25%. If you can send quality traffic and depositing players, you may increase your commission rate to as high as 40%+. You are able to view all of your players and earning stats in your personal dashboard area.
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My support team are literally saying your post code is wrong.. We had to edit it because you can’t seem to understand something so simple. They told me 7 days between withdrawal requests with limit of4200 a week, which is exactly what i have done and been screwed up by them. Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available. The website allows you to set loss limits and self exclude for a specific period of time. Browse all bonuses offered by ViperSpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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If you want more information, download our tool to gain access to the console. There, you will have a ton of data that you will be able to use to enhance your gaming experience. Setting deposit limits or any other limits is not possible. Players can only close their accounts by contacting support. Even these names alone are sure to deliver an incredible online gambling experience. For sports fans, ViperWin offers a simple 100% bonus up to $100.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. This establishes it as a medium-sized online casino within the bounds of our categorization. We did not find ViperSpin Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
According to the footer, the brand is owned by Estolio Limited and operates under an PAGCOR license. I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money. Simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.
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We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top. Live chat can not close accounts, and nothing was referred to us. If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us. Regardless no one confirmed your account was closed on our end either, if you had not of made two accounts in the first place this would not have occurred. However you have contacted me through a streamer saying you can lift my account and continue to play and my original account will be deleted withdraw on your account would have and issues anymore. I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
You have additionally received $4,500 AUD in bonuses since then, from wagering bonuses, to free spins, to daily cashbacks. However, the casino also claimed that you have registered a second account using a Gmail address and that both accounts have accepted and used a bonus. Upon looking at the deposit history, there is also evidence to suggest that both accounts have been used simultaneously (repeatedly on the same day).
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I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal. I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying. They have offered me a refund to all my deposits also which is not right as if I had kept depositing over and over again and loose every time would they stop my account then or just keep taking my money. Please also note that we did explain to Trent that we will reimburse back his entire deposits ever made to Viper spin, on a secondary account and then that account will also be then excluded. Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end. No further bets under his name will be allowed to be placed on Viper spin.